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IDEAXProject Delivery Blueprint · AI Agent & n8n Automation

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Sara — AI Property Agent for Dubai Real Estate
Client Partner
Dubai real-estate brokerage
Target Industry
Real Estate (Dubai)
Platforms
Web chat · Google Sheets · Gmail
Live URL
Private

Scope Description

Tech Stack

  • n8n
  • AI Agent
  • Google Gemini
  • Conversation Memory
  • Google Sheets
  • Gmail
  • Lead Scoring

The Challenge

Property enquiries arrive at all hours and in many languages, and brokers lose hot buyers while they're busy with viewings. The brief: an assistant that answers instantly like a real consultant, never invents a property or price, captures every detail a broker needs — and flags serious buyers the moment they appear.

  • 24/7 Replies
  • Multilingual
  • No Made-Up Listings
  • Hot-Lead First
5
Languages — EN, AR, UR, HI, Roman Urdu
7
Qualification points per lead
3
Lead tiers — Hot, Warm, Cold
1min
To alert the broker on a hot lead

Workflow

Two n8n workflows work together: the AI agent that talks to customers, and an alert workflow that watches for hot leads.

CustomerAI AgentSystem
  1. Customer

    Starts a chat — in their own language

    A buyer or tenant messages the brokerage. Sara replies in the same language — English, Arabic, Urdu, Hindi or Roman Urdu — in short, WhatsApp-style messages.

    • Chat trigger
    • 5 languages
  2. AI Agent

    Qualifies, one or two questions at a time

    Sara naturally collects purpose (buy or rent), preferred areas, property type and bedrooms, budget in AED, timeline, cash or mortgage, and the customer's name and WhatsApp number.

    • Google Gemini
    • 15-message memory
    • Temperature 0.2
  3. AI Agent

    Recommends real listings only

    Whenever the customer asks about properties, prices or areas, Sara searches the brokerage's live listings sheet and shows at most the 3 best matches — title, area, bedrooms, price and key features.

    • Search Listings tool
    • Never invents prices
  4. System

    Saves & scores the lead

    As soon as name, phone, purpose, area and budget are known, the lead is written to the leads sheet with a timestamp, a one-line summary and a score: Hot (moving within a month and budget matches), Warm (1–3 months) or Cold (browsing).

    • Save Lead tool
    • Hot / Warm / Cold
  5. System

    Hot lead? Alert the broker

    A second workflow checks the leads sheet every minute. When a new row is scored Hot, it sends the broker a branded email with every detail — name, phone, area, bedrooms, budget, timeline, payment and notes.

    • Sheets trigger
    • IF: lead_score = Hot
    • Gmail HTML alert
  6. Customer

    A broker follows up on WhatsApp

    Sara thanks the customer, sums up what they're looking for and lets them know a broker will be in touch shortly to confirm a viewing.

    • Human hand-off
    • Viewing booked by broker

Core Modules

Speaks their language

Replies in whatever language the customer writes in — including Arabic and Roman Urdu.

Feels human

Short, warm messages; uses the customer's name; never pushy, never more than two questions at once.

Live listings

Recommends only properties that exist in the brokerage's sheet — no invented prices, discounts or availability.

Lead scoring

Every lead is tagged Hot, Warm or Cold from timeline and budget, so brokers know who to call first.

Instant hot-lead alerts

A branded email with the full lead card reaches the broker within a minute.

Guardrails

Never promises viewing times; hands legal, visa, mortgage and complaint questions to a human broker.

Clean records

Each lead lands in Google Sheets with timestamp, language, requirements and a one-line summary.

Always on

Answers enquiries at 3 am as well as 3 pm, with automatic retries if the AI model is busy.

Architecture

n8n

AI Agent workflow

  • Chat Trigger
  • AI Agent
  • Google Gemini
  • Window Memory (15)

Google Sheets

Data

  • Listings sheet
  • Leads sheet
  • Search Listings tool
  • Save Lead tool

n8n

Hot Lead Alert

  • Sheets Trigger (every minute)
  • IF node
  • Gmail HTML email

Data model

  • timestamp
  • name
  • phone
  • language
  • purpose
  • area
  • bedrooms
  • budget_aed
  • timeline
  • payment
  • lead_score
  • notes
Client
Real-estate brokerage, Dubai
Platform
n8n · Google Gemini · Google Workspace
Designed & Built by
IdeaX Dubai

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